Shipping policy

Where we ship
We currently ship to all addresses in the United States, including PO boxes. We do not ship internationally at this time.

Shipping cost
Shipping is free on every order. You won't be charged any shipping fee at checkout.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive an order confirmation email right after you place your order.

Delivery time
Once shipped, most orders arrive in about 8–9 business days.
From the moment you place your order, most orders arrive within about 9–12 business days in total.
Delivery times are estimates and may occasionally be longer during holidays, peak seasons or carrier delays.

Tracking
Every order ships with tracking. As soon as your order ships, we'll email you a tracking number and link so you can follow your package. Tracking may take 24–48 hours to show updates after you receive it.

Rechargeable battery
Driftly contains a small built-in rechargeable battery and is shipped in line with carrier rules for battery-powered devices.

Taxes and duties
Sales tax, where applicable, is calculated at checkout. Any import duties are handled by us, so you won't be charged anything extra at delivery.

Multiple items
If you order more than one mask (for example, our 2-pack), your items may arrive in separate packages. You'll receive tracking for each one.

Address changes
Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible – we can update it if your order hasn't shipped yet. We can't be responsible for orders sent to an incorrect or incomplete address provided at checkout.

Delayed, lost or stolen packages
If your order hasn't arrived within 15 business days of placing it, or tracking hasn't updated for more than 7 days, email us with your order number. We'll investigate with the carrier and, if the package is lost, send you a free replacement or a full refund.
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days and we'll help you resolve it with the carrier.

Damaged on arrival
If your Driftly arrives damaged, contact us within 7 days of delivery with a photo, and we'll send a free replacement or a full refund under our Refund Policy.

Contact
Questions about your order or delivery?
Email: driftlypremium@gmail.com
We reply within 24–48 hours.