Privacy policy
Driftly ("we", "us", "our") operates this online store and website, including all related content, features and services (the "Services"). Driftly is operated from Spain and is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase or contact us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who is responsible for your data
Driftly is the data controller for the personal information described in this policy. You can contact us at any time at driftlypremium@gmail.com.
2. Personal information we collect
Depending on how you use the Services, we may collect:
- Contact details: name, shipping and billing address, email address and phone number.
- Order information: products purchased, order history, returns and refunds.
- Payment information: payments are processed securely by Shopify and our payment providers (such as Shop Pay, PayPal, Apple Pay and Google Pay). We do not see or store your full card number.
- Communications: messages you send us by email or through our Contact page.
- Device and usage information: IP address, browser type, device identifiers, pages viewed and how you interact with our website, collected through cookies and similar technologies.
3. How we collect it
- Directly from you, when you place an order, create an account or contact us.
- Automatically, through cookies, pixels and similar technologies when you browse our website.
- From our service providers, such as Shopify, payment processors, our fulfillment partner and shipping carriers.
4. How we use your personal information
- To process and deliver your order, including payment, fulfillment, shipping and tracking updates.
- To provide customer support and handle returns, replacements and refunds.
- To send you order-related emails (confirmation, shipping and delivery updates).
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in any email.
- To show you relevant ads on platforms such as Meta (Facebook and Instagram) and TikTok, and to measure how our ads perform.
- To keep our store secure and prevent fraud.
- To comply with legal, tax and accounting obligations.
5. Legal bases (for visitors in the EU/UK)
We process your personal information to perform our contract with you (processing your order), based on our legitimate interests (running and improving our store, preventing fraud), based on your consent (marketing emails and non-essential cookies), and to comply with legal obligations.
6. Who we share your information with
We never sell your personal information for money. We share it only as needed to run our store:
- Shopify, which hosts our store and processes orders.
- Payment providers, to process your payment.
- Our fulfillment partner and shipping carriers, to prepare and deliver your order.
- Advertising and analytics partners, such as Meta and TikTok, which may receive information about your visit through pixels and cookies to measure and personalize ads.
- Authorities or legal advisors, when required by law or to protect our rights.
Some of these providers are located outside your country, including in the United States and the European Union. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
7. Cookies and tracking
We use cookies and similar technologies to make our store work (for example, to keep items in your cart), to understand how visitors use our website and to measure and personalize ads. Depending on where you live, you can accept or reject non-essential cookies through our cookie banner, and you can also control cookies through your browser settings.
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information.
- Receive a copy of your information (portability).
- Object to or restrict certain processing.
- Withdraw your consent at any time.
- Opt out of the "sale" or "sharing" of your personal information for targeted advertising. You can do this here: https://noctislash.com/pages/data-sharing-opt-out. We also honor the Global Privacy Control (GPC) signal where required by law.
To exercise any of these rights, email us at driftlypremium@gmail.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights. If you are in the EU, you also have the right to lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos – www.aepd.es).
9. How long we keep your information
We keep your personal information only as long as needed to fulfill your order, provide customer support, comply with legal, tax and accounting obligations, and resolve disputes. Order records are generally kept for the period required by law.
10. Security
We use reasonable technical and organizational measures to protect your personal information. Payments are processed through secure, encrypted checkout. However, no method of transmission over the internet is completely secure.
11. Children
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and the Shopify Privacy Portal at https://privacy.shopify.com/en.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date.
14. Contact
Questions about this policy or your personal information?
Email: driftlypremium@gmail.com
We reply within 24–48 hours.