Refund policy
Refund Policy
We want you to love your Driftly. If something isn't right, here's exactly how we'll help.
Our 7-day promise
If your Driftly arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund – your choice. You won't pay for return shipping, and in most cases you won't need to send the item back.
Changed your mind?
You can return an unopened Driftly, in its original sealed packaging, within 7 days of delivery. Because the mask is a personal-care product worn over the eyes, we can't accept returns of opened or used masks for hygiene reasons, unless the product is damaged or defective.
How to start a return
1. Email us at driftlypremium@gmail.com or use our Contact page within 7 days of delivery. Include your order number and the reason for your request.
2. We'll reply within 24–48 hours with the next steps. Please don't send anything back before we confirm – unauthorized returns can't be processed.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or wrong items, it's on us.
Refunds
Once your return is approved (or received, when a return is required), we'll refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Shipping was free, so there are no shipping costs to refund.
Bundles (2 for $79.99)
If you return one mask from a 2-pack, the refund is based on the discounted price paid for that unit ($40.00).
Orders that haven't arrived
If your order hasn't arrived within the delivery window in our Shipping Policy, contact us. We'll investigate with the carrier and, if needed, send a replacement or refund your order.
Cancellations
You can cancel your order before it ships by contacting us. Once it has shipped, it can't be cancelled, but the terms above still apply.
Contact
Email: driftlypremium@gmail.com
We reply within 24–48 hours.